- Before packing the product we are very keen on choosing products, packing and delivering them. In extreme conditions due to some transit damages / wrong product / human error in packing / missing product happen, in that we are open to accept the query from you. Reach us at 9940444658 or through mail sales@kumaragro.com.
- The product cannot be taken in return if the bottle or packet has already been opened or if the product gets damaged after delivery.
- You can communicate to customer care through mail ( sales@kumaragro.com) or call 9940444658 to place return queries and upon consideration you can send it across or we will be collecting it again which will be decided by the customer care team.
- We do not provide refunds but for the value of the product, new products or similar products will be delivered as soon as possible.
- Order cancellation can be made at customer care through mail (sales@kumaragro.com )
- If any return due to wrong address or non-availability during delivery then you may need to pick up the delivery or at an extra cost it will be delivered again.
- If the customer is found guilty on transactions / returns then the order will be discarded or returns will not be taken.
Cancellation by Site / Customer
- You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
- We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
You Agree and Confirm
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Kumar Agro Tech Pvt Ltd for redelivery shall be claimed from you.
- That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
- You will provide authentic and true information in all instances where such information is requested of you. Kumar Agro Tech Pvt Ltd reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
- That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
- That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
- Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.